FAQ
You will have the option to enter a discount code on the ‘Shopping Bag’ page, before you ‘Proceed to Checkout’. If you have a coupon code, make sure you apply it to your purchase before you head to the checkout, as this will be your last opportunity!
Only one coupon code can be used per order, unless stipulated otherwise.
A lot of our coupon codes have terms and conditions, meaning that your order needs to fulfil requirements before the discount can be applied. Please read the fine print if your coupon code isn’t working.
As we do our absolute best to dispatch your order as quickly as possible, we aren’t always able to change your order after you’ve made your purchase. Contact our customer service team via the contacts page as soon as you can if you need to change or cancel your order.
Contact our customer service team via the contacts page as soon as you can and we’ll rectify the situation the best we can!
Please check our size guides HERE, and returns policy HERE
Visit your local state government website for latest e-bike laws. Generally, motor power must not exceed 250W, and the max pedal assist speed must be 25 km/h.
When it comes to road legal eBike laws in Australia, it is important to note that you should always check your local laws for the latest rules and regulations.
General guidelines that apply across the country:
- A road legal eBike typically must have a maximum motor continuous power of 250W. However, in New South Wales (NSW), the maximum power allowed is 500W.
- The maximum pedal assist speed for a road legal eBike is 25 km/h.
- If the eBike is equipped with a throttle, it must be locked to a maximum speed of 6 km/h. This means the throttle can be used as a start aid to begin your ride and gain some momentum, but once you reach 6 km/h, you must start pedalling and use the pedal assist mode.
- In pedal assist mode, the motor provides assistance as you pedal. On higher pedal assist levels, you may find that you barely need to put force on the pedals, resulting in a similar riding experience to using an unlocked throttle