Shipping & Delivery

HOW LONG UNTIL I RECEIVE MY ORDER?

We use Australia Post for domestic deliveries, delivery times vary depending on which state and region you are in, it could take anywhere from 2-6 business days. For international DHL varies from 4-

DO YOU OFFER INTERNATIONAL SHIPPING?

Yes we do! We use DHL for international orders, go to the 

DO I NEED TO SIGN FOR MY DELIVERY?

Yes, we want to ensure your parcel gets to you safe and sound, and in the best condition. To ensure quick and easy delivery, consider having your parcel shipped to a work address or an address where you know someone will be present to sign for your parcel. Otherwise, Australia Post will leave a calling card in your mail box informing you your parcel has been taken to your nearest post office.

CAN I TRACK THE PROGRESS OF MY DELIVERY MYSELF?

You sure can! Once we have shipped your order, we will send you an email confirming that the purchase has been dispatched and a tracking number. Head to Australia Post Tracking or DHL Tracking to track your order.

I HAVEN’T RECEIVED MY PARCEL YET, WHAT DO I DO?

The only thing we can do if your parcel is lost is open an investigation. Australia Post or DHL will update us on the investigation over five business days. If you are concerned that your parcel is missing, contact our customer service team via the contacts page as soon as you can.